Emma Comfort Mattress Review for 2023

Is the Emma Comfort mattress any good?

Thousands (literally) of Aussie sleepers reckon the Emma Comfort mattress is a very good mattress. Even CHOICE, Australia’s leading consumer advocacy group, named it as their top scoring mattress for 2021. This all-foam mattress is supportive and pressure relieving for all sleepers and sleeping positions, although some sleepers do find it very firm. 

From our personal experience, we feel the Emma Comfort mattress is one of the best budget mattress buys on the market, just bear in mind it suits sleepers who like it firm.

Who’s the Emma Comfort mattress best for

Any type of sleeper who’s after a supportive, cradling night’s sleep might appreciate the Emma Comfort - especially if you prefer a firmer mattress. With its great ability to minimise partner disturbance, it’s ideal for co-sleepers.

The ordering and delivery process

Pop ups! Offers! Help bot! It’s all happening on the Emma website. Which didn’t exactly feel like an easy, pleasant experience (like it did with Peacelily). Luckily, the top bar exists which takes you directly to the Emma Comfort mattress page. Once there, it’s a bit of a faff to actually add it to your cart. 

However, we love that the mattress sizes are clearly shown on the drop down menu so you know exactly what you’re buying. Once you’ve selected your size and scrolled past the delivery and financing info, you can finally add it to your cart.

Although we initially loved that the optional extras are underneath the add to cart button, not above it, the second we clicked the button, a pop up appeared with extras, like a pillow and mattress protector. It was annoying to have to click out of this box rather than going straight to checkout.

Once you’re finally back at your cart, you then have to click checkout. It’s then a standard 3-stage process, which includes your details, payment info (PayPal, credit card and 2 finance options) and delivery details (minimal - you know you get free shipping, that’s it). Then it’s simply a case of hitting the big buy button. Phew.

The Emma Comfort mattress is delivered to your door in a tall skinny box: 38 x 38 x 110cm for the single, king single and double and 45 x 45 x 110cm for the queen and king. It’s contactless delivery so expect it to be brought to your doorstep, but no further. Thankfully, the Emma Comfort is one of the lightest mattresses in a box we’ve reviewed. The king weighs 35kg - compare this to the similar all foam Koala Calm As king which weighs 51.75kg.

What's the Emma Comfort mattress made from?

The foam Emma Comfort mattress has 2 layers:

1. A layer of Airgocell foam which is intended to minimise partner disturbance and is also moisture wicking to keep you cool and dry all night long.
2. A layer of supportive HRX foam to help your hips, shoulders and spine stay in their correct alignment. It’s also breathable to promote good airflow.

The Emma Comfort mattress has a removable and washable cover that’s 99% polyester and 1% elastane. It’s also got a side cover (100% polyester) and a bottom cover (87% polyester and 13% polypropylene). 

Emma seems less bothered about environmental concerns than other brands, with information tucked away in the ‘quality mark’ accordion. There we found that every layer complies with OEKO-TEX® Standard 10 which means it’s free of harmful substances .

What the Emma Comfort mattress feels like

Because there’s no deep top layer, it’s just straight onto foam, the Emma Comfort mattress doesn’t have that soft, plush feeling that traditional spring mattresses offer. Instead, it’s more of a gentle hugging sensation as it moulds to your body as you move. It has great pressure relief and is very supportive, whatever sleep position you’re in.

Most Aussie sleepers rate it as a medium feel, with quite a lot finding it firm to begin with. This was the exact experience of our tester (a side sleeper), finding the mattress really firm (almost uncomfortably so) to sleep on.

Partner disturbance

The Emma Comfort’s top layer is Airgocell foam, which Emma claims allows one area of your mattress to compress without impacting anywhere else. This means it should be great at minimising partner disturbance - and a lot of Aussie sleepers agree.

Suitability for hot sleepers

The cover of the Emma Comfort is made of breathable, moisture resistant fabric to help you have a cool night’s sleep. This is helped by the moisture wicking and breathable foam. Most sleepers, including our tester, don’t find the Emma Comfort mattress hot, even self-labelled hot sleepers. However, some say it is.

Heat is very subjective and depends on a lot of factors, including your bedroom size and temperature and what bedlinen you’re using. If you’re worried, take advantage of Emma’s 100-night free trial to experience it for yourself. 

Off-gassing smell

Because they’re shipped direct from a factory and tightly rolled in plastic before being compressed into boxes, mattresses in a box can ‘off-gas’. This means the weird chemical smell that’s released when you unroll the mattress for the first time.

Quite a few Aussies complain about this smell, saying it lingers for a few weeks. Emma is keen to point out that this smell isn’t dangerous and you can help it disappear by ensuring your bedroom is well ventilated and by washing the cover. Our tester found having the room well ventilated let the smell disappear completely within a day.

Bonus bits

None. Like all mattresses in a box brands, Emma offers a free trial (the standard 100 nights), a warranty (10 years, one of the shortest we’ve reviewed) and free shipping and returns. There’s not much focus on eco-friendly or sustainable manufacturing. Best way to sum it up? No frills.

How much does the Emma Comfort mattress cost?

Prices start from $1,070 for a single mattress, up to $1,699 for a king. 

Trial, warranty and shipping

Emma offers you 100 nights to try the Comfort in your home. They do ask that you try it for at least 3-4 weeks before deciding if it’s right for you. If it’s not, simply email them to arrange a free pick-up - as long as you live within their delivery area. If you’re outside these areas (not listed on their website), you’ll need to take it to your nearest drop off location. Once it’s been picked up (or dropped off), Emma will refund you within 14 days. 

You need to wrap it in its original plastic packaging ready for collection and it needs to be free from mould, dirt, stains, smells and bed bugs. 

The Emma Comfort comes with a 10-year warranty that covers sags or dips that are greater than 2.5cm, cracks or hollows in the foam, a mattress that doesn't fully inflate within 2 weeks, and damage to the cover (but not normal wear and tear). To claim under the warranty, you need to email Emma with photos of the problem. 

Shipping is free, Australia-wide. If you live in metro areas (Sydney, Melbourne, Brisbane and Adelaide) and order before 10am on a weekday, you should get it between 2 and 6pm that same day. Otherwise you can expect it within 2-7 business days. Tracking information is provided via SMS for metro areas, and via email for everywhere else.

How long does the Emma Comfort mattress last?

The Emma Comfort mattress comes with a 10-year warranty so you can expect it to last at least that long.

How the Emma Comfort mattress compares

Emma Comfort vs Emma Diamond Hybrid: The Emma Comfort mattress is an all-foam mattress, while the Emma Diamond Hybrid mattress is a hybrid (foam and springs). The Emma Comfort is classed as medium-firm, the Emma Diamond as medium-soft. The other difference is that the Emma Comfort starts from $899 for a single, while the Emma Diamond starts from $1,599 for a single.