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In this guide
If you’re buying a gift for someone who thinks buffets are the best foodie experience, hands down, consider buying them a gift hamper. These babies are so stuffed full of varied treats, they’re the gift equivalent of their favourite buffet restaurant.
Gourmet Basket has been around since 1998. Over 20 years later, they’re still going strong with over 100,000 gifts shipped. But does it really live up to its gourmet name? Find out in this review where I (Cosier editor and co-founder Sarah) put Gourmet Basket through its paces, digging into everything from how easy it is to buy through to their packaging and gift selection.
At a glance
- Incredible range of hampers to suit every person and occasion.
- Each hamper is customisable so you can create the perfect gift.
- 100% money back guarantee.
- Delivery isn’t included and is quite complex to figure out.
- Long check out process.
- No weekend delivery options.
Who Gourmet Basket is best for
Everyone and every occasion will find a Gourmet Basket to love.
What you need to know
Ordering and delivery
I was a shopper on a mission: to find a suitable indulgent treat for my female BFF under $100. Unlike other gift websites, like The Hamper Emporium, my choice was dizzying and I didn't really know where to start. I opted for browsing the pamper hampers which were listed on the homepage tab ‘Gift baskets & hampers’. I could easily filter by price and was served up 3 gorgeous options. I decided she deserved a spa-like experience so opted for the Home Day Spa Hamper.
If I hadn't found my gift this way, I’m sure I could have found it by the categorisation and search ability. It really impressed me as there’s a category for everything, whether you want to search by price, person, occasion, or diet (including vegan and gluten free).
A quick browse of the easy to read product listing clearly stated what was inside. I appreciated the 3-step pre-buying process which allowed me to customise the hamper by adding a little something extra. And by a ‘little something’, I mean a lot because there was a seemingly endless amount of additions I could browse, from champagne to hot drinks and sweets.
From there, I could choose my styling. As well as being occasion themed (Valentine’s Day, get well and with sympathy), it was person themed (her or baby). Then I simply added it to my cart. At this point, things got a little more confusing because it asked me to login if I had an account but noted in smaller writing I could just continue as a guest.
When I tried to continue, I got told I had to put in my postcode. Once entered, I had a choice of one shipping method at a cost of $17.95.
Only after that did I get to the checkout process which included another push to login (or checkout as guest), and entering my and then my gift recipient’s details. Gourmet Basket really goes out of their way to make sure you get the delivery address right. After putting it in, with an obvious red warning to get it right, a pop up box appeared to get me to confirm it again. It included a clear warning that if it was wrong, the delivery would be delayed or never arrive and I’d be liable for a second delivery charge.
I could then add special delivery instructions and ticked to confirm I understood that delivery delays were possible thanks to COVID. Another tick box (no alcohol for under 18s), free gift card details and I clicked continue. Only to be told I had to select my preferred delivery date.
Back I went. I opted for the closest day (Monday) to my order day (Friday) - weekend delivery wasn’t an option. Then finally it was my payment details (card or PayPal) and I was done. Phew.
Compared to other gift websites, especially The Hamper Emporium, this felt like a long, complicated process. While it took me no time at all to choose my gift, buying it took far longer. Only 1 delivery method offered and no next day or weekend delivery means I wouldn’t recommend Gourmet Basket for last-minute shopping.
In a word: overwhelming (but in a good way). I honestly think there’s something for everyone and every occasion at Gourmet Basket. The gifts inside the hampers are top quality and high end, with some Australian made goodies included. Gourmet Basket doesn’t make it obvious which of the gifts are Australian made which is a little disappointing - I had to go off product names and zooming into photos to try and figure it out.
I’ve found that men’s gifts can be quite underrepresented but Gourmet Basket has a great selection of gifts that don’t rely too heavily on stuff like booze and socks. With a collection of office share hampers and a specific corporate gifting website, gifts for employees and clients are sorted too.
Like The Hamper Emporium, Gourmet Basket opts for study cardboard boxes, complete with ribbon, tag, gift card and tissue paper. Unlike The Hamper Emporium, you get a choice of styling options, depending on the gift. This means a different coloured ribbon or differently designed sleeve for a specific occasion or person. The packaging is modern and beautiful and makes a great keepsake box.
First off, it was pretty difficult to find Gourmet Basket’s returns policy. It’s hidden in the footer under FAQs & help and can also be accessed through the Help & gift tracking section of the homepage. Note there actually isn’t any mention of the words ‘returns’ or ‘refunds’.
Once I finally found it, it turns out Gourmet Basket offers a 100% money back guarantee. This applies if you or your recipient is unhappy with their gift. To access it, you contact them, telling them why you’re unhappy and whether you want a full refund or exchange.
You then need to ship the gift to them - they’re based in Belrose, NSW. Once it’s with them, they’ll process the return which should take 3-5 working days. Note you must make sure it’s back with them within 30 days of the original dispatch date.
There are plenty of ways to contact Gourmet Basket, which are easily found on their website. You can call them, email them, fill in a form, or live chat. They’re available 9am - 5pm Monday to Friday.
Most Aussies are pleased with their Gourmet Basket experience, raving about the quality of the gifts and the presentation. Some Aussies have been not-so-pleased with their experience, especially when it comes to missed delivery dates. This seems to be a common theme for businesses that rely on couriers to fulfil their orders - The Hamper Emporium seems to have similar problems. Other complaints include missing items in the hampers. It’s good to understand that these issues seem to be in the minority.
Gourmet Basket gets full marks for their website looks. Clean, modern, with large imagery makes it look appealing. But it’s the search functionality that really impressed me. Not only could I browse curated collections, like pamper gifts or cheese and wine, but there’s an interactive gift finding tool. A few clicks of some easy to understand buttons and I was presented with 10+ pages of gift suggestions. Because there were only 3 gifts served up per page, it wasn’t overwhelming. The gift pages aren’t too cluttered with stuff and I’m a fan of the clear listings of what’s inside every gift.
Overall, Gourmet Basket offers a modern online shopping experience that’s a pleasure to look at and use.
In their story, Gourmet Basket mentions that they love to support local farmers, makers and artisans. But there’s no separate category for Australian made hampers or easy way of telling which gifts are made in Australia.
I love that they offer a sister website, Charity Hampers, where 10% of the hamper price is donated to a local charity of your choice.
What is Gourmet basket price range?
Gourmet Basket offers gifts ranging from $32.95 to $1,699.