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In this guide
Sleeping in a 5-star hotel every night is unachievable for most of us. But how about if you could have that 5-star feeling, at home? Although we can’t promise you a turn down service before bed, a personalised pillow menu, or a delightfully wrapped chocolate on your pillow, we can point you in the direction of the Noa Luxe.
This hybrid mattress is redefining the traditional mattress in a box. Packing 6 layers of tech, it’s 31cm of pure sleep luxury. Catering for every style of sleeper, it delivers a cool, comfortable, supportive and responsive rest. In our Noa Luxe mattress review, we dive into everything you need to know about the mattress. From its material and construction through to what it feels like to sleep on, we’ll help you decide if it lives up to its promises.
At a glance
- The luxurious, supportive, responsive, top quality feel that suits all sleepers.
- Durable handles to make turning it easier.
- Full range of sizes - other top end mattresses in a box offer a limited size selection, like the Koala Soul Mate (double - king only).
- It’s really heavy, weighing up to 62kg for the king, making turning and moving it difficult.
- Quite high (31cm) so check if your sheets will fit.
- Delivery can be hit or miss.
Who’s the Noa Luxe mattress best for
Anyone looking for a little luxury in the bedroom will appreciate the Noa Luxe. At almost $2,000 for a king, it’s expensive for a mattress in a box but not that expensive compared to traditional mattresses, which can be upwards of $5,000.
A lot of care has gone into crafting a supportive, responsive mattress that should suit most sleepers and most sleeping styles, whether you’re a back, side or stomach sleeper. We think it’s a fairly cool mattress making it good for hot sleepers. With its low partner movement transfer, it’s ideal for co-sleepers. Busy parents, this could be just the treat you deserve.
What you need to know
Ordering and delivery
Noa’s clean modern website makes finding and ordering the Luxe a breeze. You can find it from the homepage or the clearly labelled menu bar. We love that the drop down mattress menu presents you with all 3 Noa mattress choices and the option to compare them if you’re unsure which to go for.
There’s a fair bit of scrolling to get past before you get to the add to cart button. There’s the size choice, stock levels, delivery details including an update, then optional extras, like a pillow or mattress protector.
But once it’s in your cart, it’s fairly seamless to buy. Enter your email address and delivery address and then your payment details. The website accepts credit card, PayPal and Afterpay. Then you’re done. It’d be good if more up to date shipping information was provided during checkout, like an estimated delivery date. We like Koala for that, with the ability to choose your delivery date and time slot.
The Noa Luxe is delivered to your doorstep in a tall, narrow box, ready to be unpacked.
Materials and construction
The Noa Luxe promises a 5-star hotel luxury feeling and it’s got the layers (6) to back this up:
- A breathable and soft natural Tencel cover.
- A cooling gel memory foam layer for deep pressure relief while wicking away heat and moisture.
- A bamboo charcoal latex layer which keeps you fresh (think odour- and moisture-free) and supported as you sleep (neither the Noa or the Noa Lite has this layer).
- A layer of micro coils which respond to your body’s every movement, to ensure a responsive, supportive mattress (neither the Noa or the Noa Lite has this layer).
- A layer of adaptive transition foam to minimise partner disturbance.
- Then it’s the layer of 5-zone steel pocket springs to help keep your spine in its proper alignment.
All the layers are encased within 9cm high density foam to give a supportive edge that you can sit on, not sink into. All foam in the Noa mattress is REACH certified (an European standard), low in VOC (Volatile Organic Compound) emissions, and inspected and tested by SGS to ensure it’s free of nasties.
What the Noa Luxe mattress feels like
With the hand tufted pillow top, it initially feels plush and luxurious. Then, as you lie down, you’ll notice a cradling sensation as your body gently sinks into the memory foam and latex. The micro coils means the mattress will respond to every movement you make, providing support however you sleep. While the final layer of 5-zone pocket springs gives the mattress a traditional mattress-like bounce.
In short, the Noa Luxe mattress feels supportive, responsive and cool although some sleepers say the firmness can take a while to get used to.
Given that a co-sleeper’s movements are cushioned by 6 layers of materials, including memory foam, latex, micro coils and adaptive transition foam, the Noa Luxe mattress successfully dampens partner disturbance. Obviously the bigger the mattress you buy, the less likely you’ll be disturbed by your partner’s octopus legs.
Suitability for hot sleepers
Most sleepers agree that the Noa Luxe is great for hot sleepers as it’s very breathable and cooling. Some sleepers even say it keeps them a little too cool. Then you get the sleepers that say it’s too hot, although these are in the minority.
Heat is subjective and depends on a range of things, like your duvet / doona weight and the temperature of your room. If you’re a particularly hot sleeper, take advantage of Noa’s 120-night free trial.
Most sleepers don’t notice any off-gassing (that weird chemical smell that’s released when the mattress is unrolled).
Other than a great night’s sleep, Noa is no-frills. Sure, you get a slightly longer than normal warranty of 15 years but otherwise there aren’t any bonus bits. Compare this to Koala, which gives back to a range of local charities, is a certified B Corp company, and focuses on ethical and sustainable manufacturing. If you’re looking for a mattress with more, Noa might not fit the bill.
How much does the Noa Luxe mattress cost?
Prices start from $1,099 for a single mattress, up to $1,699 for a king.
Trial, warranty and shipping
The Noa Luxe has a 120-night free trial, although Noa does request that you try it for at least 30 nights before contacting them for a refund. It reckons this is a reasonable amount of time for your body to adjust. Contacting them is easy, you email their support team.
Once you’re in touch, they’ll arrange to come and pick up the mattress for free. This is a great touch - Koala asks you to return the mattress to their warehouse at your own time and expense.
However, Noa will only issue a full refund once the mattress is returned to them. Some customers say this is taking up to 4 weeks which isn’t ideal as you won’t see a cent of your money until Noa gets the mattress back.
Another issue we have is with their 15-year warranty. Although this is a great length, there is some conflicting advice. According to a FAQ on Noa’s website: “Our mattresses are extremely versatile and may be used on a slatted or platform bed frame, on the floor or with a box spring. There is no preferred setup beyond your own personal preferences.”
Yet according to their online warranty, “the mattress [needs to] be continuously supported by a proper bed frame to support the collective weight of the mattress and its user(s).”
Our recommendation? Use it with a bed frame to ensure you can claim under the warranty, if needed.
Delivery is within 1-10 business days and it’s threshold only - they’ll bring it to your front door but won’t move it inside or take away the packaging. Noa also don’t deliver to NT, TAS, P.O. boxes, and certain addresses located outside of their serviceable areas.
Noa’s couriers seem to be struggling lately, with many customer complaints about late deliveries, long delivery times (2 months) and deliveries not turning up.
How the Noa Luxe mattress compares
- The Noa Lite is the most affordable mattress, with a single starting from $749 compared to a Luxe single at $1,099. The Luxe is packing a lot more tech though, including latex and micro coils. The Luxe is also a lot higher, at 31cm to the Lite’s 25cm. The Lite mattress is the firmest mattress and best suits back and stomach sleepers.
- The Noa is the mid-range offering, with a single starting at $799. The Noa doesn’t have the micro coils and although it has a latex layer, it’s not bamboo charcoal infused like the Luxe. The Noa is 28cm high while the Luxe is higher, at 31cm. Both the Noa and the Luxe sit around the 7-8 mark on the 10 firmness scale and suit all types of sleepers.
Is the Noa Luxe mattress any good?
We reckon the Noa Luxe mattress is a great mattress, especially because it’s packing so much great stuff while still being a mattress in a box. Promising 5-star hotel quality sleep, this hybrid mattress combines layers of premium materials, including memory foam, latex and micro-coils, to deliver a great night’s sleep for all types of sleepers. It’s one of the heaviest mattresses we’ve reviewed though, with the king weighing in at a whopping 65.3kg.
How long does the Noa Luxe mattress last?
With its quality materials and not too much foam (which provides plenty of padding and softness but can quickly lead to sagging), the Noa Luxe mattress could last you up to 15 years. (That’s how long the warranty is.)
Or how to get up on the right side of the bed every morning.