Forget trawling the shops looking for gifts, it’s now as quick and easy as a few scrolls and taps on your phone. How does The Hamper Emporium stack up when it comes to online hamper and gift shopping? In this review, I (Cosier editor and co-founder Sarah) dig into everything from the website looks and ease of use through to shipping, returns and customer service so you know whether it’s worth your hard-earned dollars.
The Hamper Emporium has been around since 2007 and is 100% Australian owned and operated. Specialising in luxury hampers and high end Australian and international goods, all hampers are delivered free throughout Australia.
At a glance
- The carefully curated range of hampers that are full of luxury goods.
- The food and drink hampers.
- The new baby hampers.
- Not the biggest range of hampers we’ve found and pamper hampers are a bit lacking.
- Shop by category is a little hidden which I missed the first few times.
- Delivery times aren’t always hit, especially around the busy Christmas period.
Who The Hamper Emporium is best for
Anyone who appreciates the finer foodie things in life (especially your parents or neighbours); corporate gifting (men, women and gender neutral); plus new parents.
What you need to know
Ordering and delivery
Armed with my task, finding a suitable gift for my female BFF under $100, I got to work. I wanted an indulgent treat and from the homepage it was easy to spot and select a curated collection called Sparkling. There were only 3 options in my price range and none looked quite right.
New approach - I viewed all gift hampers and set my price limit. The filters were great, allowing me to choose things like price and whether it should include alcohol or not. This time, I found exactly what I was after - this lush L'Occitane & Mulberry Silk Hamper, full of quality, pampering goodies. That took me about 5 minutes, probably helped because The Hamper Emporium doesn’t have the most extensive range of hampers. I noticed afterwards that there is a Shop categories option that allows you to choose gifts for him / her, baby, luxury, wine, pamper and more.
Buying was easy. I simply clicked the big green button and checked out, including adding a free gift message and card. It automatically calculated my free shipping, which was going to take 2 weeks / 10 working days. Or I could pay extra for express delivery within 5 working days. At almost $20 extra, I didn't fancy that. Then it was adding my card details and it was done.
Quality not quantity seems to be The Hamper Emporium’s motto. I was a little disappointed that most of their offerings were around food and drink, rather than pampering. Although they do have a beautiful selection of new baby gifts. There’s also a great mix of men’s and women’s gifts, with most being gender neutral.
If you’re shopping for people that are hard to buy for (your parents, neighbours) or looking for a corporate gift, The Hamper Emporium fits the bill.
The Hamper Emporium delivers everything in sturdy modern white or black boxes, complete with contrasting ribbon and gift card. Inside, your goodies are nestled in embossed paper. Not only does the box withstand the delivery process, it makes a great keepsake or storage box.
I'd like to see more eco-friendly packaging but at least the box is reusable.
The Hamper Emporium has a clear, easy to find returns policy listed online. In case of a damaged, faulty or incorrect hamper, you can call or email the customer service team. You’ll need to take photos as evidence and you can get a replacement, exchange, credit or refund. However, you’ll have to cover the shipping costs to return the hamper to them. The same applies if you or your recipient receives the hamper and isn’t happy with it. Oh, and if a refund is offered, it’s not clear if shipping fees are refunded (delivery is free) or if they take extra to cover that.
If you change your mind or make a mistake, you need to call them immediately. Once it’s been dispatched (which normally takes 1-4 business hours after you place your order), it can’t be cancelled or changed.
Note that their returns policy only applies for products that have been dispatched within 30 days. Be careful with personalised items too - they can’t be returned as they’re customised.
There’s a comprehensive help section on The Hamper Emporium website, which includes FAQs and a contact form. You’ve got 3 ways to contact them: online form, live chat and a telephone number.
Most customers are overwhelmingly positive about the customer service they receive. There are some negative comments around Christmas delivery, with orders not turning up in time, even after paying premium delivery fees. In some cases, this is more a courier issue than The Hamper Emporium. Although some complaints are about not being able to get through on the phone and no response via the contact form. These types of comments are in the minority with most Aussies thrilled with their experience.
The Hamper Emporium website is modern and appealing. It features large product imagery, including flat lays, and not too cheesy people imagery. The product listings are quite busy, with lots of distracting things like social sharing icons and payment logos. Plus, you can basically open the hamper contents and delivery time accordions and then either buy or move on. Scrolling down you’ll just find a bunch of FAQ content that reads a little like it’s done for a search engine, not a human.
It’s pretty easy to use and equally easy on the eye.
Digging into the hamper contents, you’ll find a lot of products that are Australian made but they don’t really promote this and there isn’t a category for Australian made gifts. The Hamper Emporium seems to focus on the high-end, luxury market with big brands included in their hampers, like Bollinger, Veuve Clicquot, Moët & Chandon and L'Occitane. I do love that it’s 100% Australian owned and operated though.
What is The Hamper Emporium price range?
The Hamper Emporium offers gifts ranging from $59 to $499.